About the job

Pocket Intelligence Limited is seeking a proactive and versatile Technical Business Analyst & Account Manager to join their Bristol-based hospitality tech business. The role combines technical systems coordination and client account management, ensuring smooth IT operations, supporting in-house system development, and providing hands-on technical support to clients. Responsibilities include managing internal IT systems, troubleshooting software and SaaS issues, contributing to system improvements using programming and AI tools like Cursor AI, analyzing data to improve service delivery, and supporting project rollouts and technical integrations. Candidates should have 2+ years of experience in IT business analysis, technical support, or account management, with skills in HTML, JavaScript, NodeJS, Angular, .NET, SQL, and data analysis. The position is hybrid (3 days in-office, 2 days remote), offers a salary of £25,000–£35,000 per year with bonuses, additional benefits, and UK work visa sponsorship for eligible candidates.