About the job

The Endpoint Engineer Operations Centre provides best-practice technical expertise in operating and improving the University of the West of England’s end-user computing environment and services. The role involves working with Microsoft Windows, Apple macOS, Apple iOS, and Linux systems, as well as managing both managed and unmanaged devices, including BYOD. The successful candidate will be responsible for packaging, deploying, upgrading, and repairing software applications across a large-scale IT estate, ensuring that students and staff have access to the applications and services they need to support their work and learning. This role will involve close collaboration with 1st, 2nd, and 3rd line teams and playing a critical role in start-of-term endpoint refreshes. The engineer will use management tools like Intune, SCCM, MECM, and Jamf Pro to deliver optimal service and improve the end-user experience. The role requires an individual with in-depth knowledge and experience in endpoint management, identifying opportunities for improvement, implementing innovative technology solutions, and enhancing the desktop experience for users.